A Customer Is Waiting in Queue, Listening to Music, and Waiting

question 1

Multiple Choice

A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is waiting in the queue?

• A) Agent Stations
• B) Vectors
• C) Skills
• D) Hunt Groups

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Definitions:

Too Narrow

Excessively limited in scope or applicability, potentially overlooking important aspects or excluding relevant information.

Broad

Wide in extent or scope; a term that can refer to an extensive range or be used to describe something with vast applicability or definitions.

Narrow

Limited in scope or extent; possibly missing broader perspectives or considerations.

Counterexamples

Specific cases or instances that prove a statement or argument to be false.