A Call Enters the System on VDN 3005

question 10

Multiple Choice

A call enters the system on VDN 3005. The Allow VDN Override is set to no on VDN 3005. The caller chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VDN 3030. When the caller reaches VDN 3030, what is the active VDN?

• A) 3005
• B) 3030
• C) 3010
• D) 3020

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Definitions:

Brand-Relationship Metaphors

The use of metaphorical language to describe the relationship between brands and their consumers.

Jobs to Be Done

A framework that focuses on understanding and fulfilling the specific needs or jobs customers are trying to accomplish with a product or service.

Emotional Needs

Fundamental human desires for emotional fulfillment, such as belonging, love, and self-esteem, that brands can address in their offerings.