A Call Center Is Set Up to Use Look Ahead

question 9

Multiple Choice

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR) . Which command in the vector would invoke NCR when using LAI?

• A) route-to number 112920414 with cov n if unconditionally
• B) route-to number 9112920414 with cov y if unconditionally
• C) route-to number ~r112920414 with cov n if unconditionally
• D) route-to number *r112920414 with cov n if unconditionally

---

Definitions:

Greater Competition

An increase in the number of competitors in a market, which can lead to improvements in quality, innovation, and pricing for consumers.

Outside Distractions

External factors or stimuli that divert attention away from a focal task or goal.

Profit Margins

The percentage of revenue that remains as profit after all expenses have been subtracted.

Company Decisions

Involves choices made by a business entity's leadership that affect its operations, strategies, and future direction.