A Call Center Supervisor Is Trying to Initiate an Emergency

question 30

Multiple Choice

A call center supervisor is trying to initiate an emergency condition by using FAC. After entering the required FAC, a busy signal is returned. Which three reasons are causing this problem? (Choose three.)

• A) The variable associated with emergency is not defined.
• B) The COS-group of the telephone set Console Permission disabled.
• C) The COS-group of the telephone set has Priority Calling disabled.
• D) The FAC Vector Variable(VV1-9) is not defined.
• E) The VDN variable V1-9 is not set.

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Definitions:

BYOD

"Bring Your Own Device," a policy allowing employees to use their personal mobile devices for work purposes, including accessing company information and applications.

ERP

Enterprise Resource Planning, a type of software that organizations use to manage day-to-day business activities such as accounting, procurement, project management, and manufacturing.

Custom-Write

A method or process tailored to create or generate content according to specific requirements or needs.

Prewritten Application

Software applications that are developed for sale or distribution to multiple users or organizations, as opposed to being custom-made for specific users.