A Customer Wants to Reduce Costs in Their Contact Center

question 29

Multiple Choice

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which command in the vector would invoke NCR when using BSR?

• A) route-to number 112920414
• B) route-to number ~r11292414
• C) reply-best
• D) queue-to best

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Definitions:

Minimum Wage

The lowest legal hourly pay that employers are allowed to pay workers, established to ensure a basic standard of living for employees.

Pay Equity

A principle (or statute) requiring equal pay for work of equal value.

Disabled Workers

Individuals who have a physical or mental impairment that substantially limits one or more major life activities, and are part of the workforce.

Affirmative Action

Programs intended to correct racial, gender, or other imbalances in the workplace.