A Customer Has Provided One Specific Customer Toll Free Number

question 18

Multiple Choice

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers. Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

• A) Greatest Need
• B) Service Level Maximiser (SLM)
• C) Weighted Advance Time
• D) Reserve Agents

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Definitions:

Proxemics

The study of human spatial requirements and the effects of population density on behavior, communication, and social interaction.

Maintenance Activities

The tasks performed to keep equipment, systems, or infrastructure in working order and prevent failures.

Maintenance Leadership

Leadership focused on preserving and maintaining necessary standards, processes, and functions within an organization to ensure its continued operation.

Group Membership

Involves being a part of a collection of individuals who identify with one another or share a sense of unity.