A Customer Wants to Evaluate Call Center Elite/Communication Manager System

question 41

Multiple Choice

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions. Which object should the customer check to evaluate the system performance?

• A) System files
• B) Trace files
• C) Log files
• D) Traffic reports

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Definitions:

Organizations

Entities, often comprising groups of people, structured to achieve particular goals or perform specific functions.

Grapevine Information

Informal channels of communication within an organization, often based on rumored information or gossip, which can spread rapidly.

Introverts

Individuals who tend to be inward-turning, often focusing on internal thoughts and feelings rather than seeking external stimulation.

High Self-esteem

The positive valuation that one has of oneself, characterized by feelings of confidence and self-respect.