To Activate and Use Best Services Routing (BSR) Available Agent

question 8

Multiple Choice

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura Elite Call Center? (Choose two.)

• A) The BSR Application ID must be set in the VDN form.
• B) Set the Available Agent Adjustments for BSR to y in the System Parameters Feature form.
• C) The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
• D) Percent Allocation in the Business Advocate feature must be enabled.

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Definitions:

Coaching

A development process where an experienced person, known as a coach, supports a learner in achieving a specific personal or professional goal.

Subordinate's Skills

The abilities and competencies that individuals in junior or lower-ranking positions possess which contribute to the organization's success.

Job Adjustment

Changes or modifications made to a role or work environment to better fit the needs or capabilities of an employee.

Career Advancement

The process of moving up the career ladder, often through promotions, skill enhancements, or achieving professional milestones.