A Call Enters the System on VDN 3005

question 10

Multiple Choice

A call enters the system on VDN 3005. The Allow VDN Override is set to no on VDN 3005. The caller chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VDN 3030. When the caller reaches VDN 3030, what is the active VDN?

• A) 3005
• B) 3030
• C) 3010
• D) 3020

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Definitions:

Abnormal Behaviour

Refers to patterns of emotion, thought, and action deemed pathological for one reason or another, often being statistically rare, violating norms, or causing distress.

Mental Hygiene Movement

An early 20th-century initiative aimed at improving mental health through prevention, early treatment, and the humane care of those with mental illness.

19th Century

The period from January 1, 1801, to December 31, 1900, marking the nineteenth century in the Gregorian calendar.

Technology-Delivered Psychotherapy

Therapeutic services provided via technological platforms, such as online, mobile apps, or virtual reality, to improve mental health.