To Activate and Use Best Services Routing (BSR) Available Agent

question 8

Multiple Choice

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura Elite Call Center? (Choose two.)

• A) The BSR Application ID must be set in the VDN form.
• B) Set the Available Agent Adjustments for BSR to y in the System Parameters Feature form.
• C) The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
• D) Percent Allocation in the Business Advocate feature must be enabled.

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