If Your Software Is Not Working, What Is the Best

question 7

Multiple Choice

If your software is not working, what is the best practice to determine how to fix the concern?

• A) Do a root cause analysis and gather information to solve the problem to prevent future issues.
• B) Use the nine disciplines associated with troubleshooting to identify and describe the problem.
• C) The ability to get the software running immediately will solve all business needs.
• D) Monitor logs and alerts for information for a few months to determine the problem.

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Definitions:

Allonge

Accompanying a negotiable instrument, a piece of paper that provides room for an endorsement if no room is available on the instrument itself.

Instrument

A legal document that formalizes an agreement or right, such as a contract, will, or financial instrument.

Endorsement

The act of signing one's name on the back of a check or other negotiable instrument to legally transfer its ownership.

Blank Endorsement

An endorsement on a financial instrument, like a check, where the signature of the endorser is written but no specific endorsee is named, making it payable to the bearer.