A Customer Wants to Reduce Costs in Their Contact Center

question 29

Multiple Choice

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which command in the vector would invoke NCR when using BSR?

• A) route-to number 112920414
• B) route-to number ~r11292414
• C) reply-best
• D) queue-to best

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Definitions:

Minimal Stimulus

The smallest level of stimulation that can be detected or that elicits a response from an organism.

Absolute Threshold

The minimum intensity of a stimulus that one can detect 50% of the time, delineating the boundary between detectable and undetectable sensations.

Difference Threshold

The minimal change in stimulation that an individual can detect 50% of the time, also known as the just noticeable difference (JND).

Subliminal Perception

The processing of information by sensory systems without a person's conscious awareness.