A Customer Has Calls Coming into Their Contact Center Constantly

question 12

Multiple Choice

A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)

• A) Network Call Redirection
• B) Look-ahead Interflow
• C) Virtual Outflow
• D) Enhanced Look-ahead Interflow

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Definitions:

Durable Good

A type of goods that are not consumed all at once but rather used or consumed over a long period, such as appliances, furniture, and automobiles.

Obsolete

This term refers to products, services, or technologies that have become outdated and replaced by newer, more efficient alternatives.

Ultimate Consumers

The end-users who purchase products or services for personal use rather than for resale or manufacturing.

Many Uses

A characteristic of products or services that can be utilized in multiple ways or for various purposes, enhancing their appeal.