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You Have Successfully Deployed an IPOCC Server in the Customer's

question 26

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You have successfully deployed an IPOCC server in the customer's virtual environment and have configured the virtual machine to meet the OVA specifications in the Avaya IP Office Contact Center Reference Configuration document. Which two tasks do you need to complete before importing the customer intonation into IPOCC? (Choose two.)


Definitions:

Verbal Fillers

Words or sounds frequently used in spoken language to fill pauses or to buy time while thinking, such as "um," "like," "you know."

Red Flag Words

Terms or phrases that can be warning signs of potential problems or areas of concern in a document or conversation.

Transition Words

Words or phrases used to link ideas, sentences, or paragraphs together smoothly, helping to guide the reader or listener through the content cohesively.

Culturally Diverse Audiences

Groups of people from various cultural backgrounds and traditions, requiring tailored communication strategies to ensure inclusivity and effectiveness.

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