If the Word "Help" Is in the Subject of the Emails

question 27

Multiple Choice

If the word "help" is in the subject of the emails sent from customers, then those emails are to route to specific agents. What can you do to make this happen?

• A) Have an agent assigned to look through all emails, identify the word "help" in the emails, and then forward the emails to the appropriate agents. word "help" in the email subject.
• B) Have a task tag element in your email task flow to pick out the word "help" in the email subject.
• C) Have all emails sent to an agent group called "help".
• D) Have all emails go to a topic called "help".

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Definitions:

Potential Employer

A potential employer is any individual, company, or organization that is in the process of considering or is capable of hiring a person to perform a specific job.

Dixon V. University

A reference to a legal case, but without specific details provided, it is not clear which specific case or its implications.

Equal Pay Act

Legislation aimed at abolishing wage disparity based on sex by ensuring that men and women receive equal pay for equal work.

Appellate Court

A higher court, usually consisting of more than one judge, that reviews the decision and results of a lower court (either a trial court or a lower-level appellate court) when a losing party files for an appeal. Appellate courts do not hold trials but may request additional oral and written arguments from each party; they issue written decisions, which collectively constitute case law or the common law. Also called court of appellate jurisdiction.