Which Two Statements About Database Integration in the IP Office

question 37

Multiple Choice

Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)

• A) Customers are directed to agents dependent on the agents priority.
• B) Customers are directed to agents dependent on the information they input.
• C) Customers are directed to agents dependent on time of day.
• D) Customers are directed to agents dependent on number they are calling from.

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Definitions:

Baiting the Crowd

A strategy or tactic used to provoke or entice a group audience or public into a desired reaction or engagement.

Collective Aggression

Unified aggression by a group of individuals, who may not even know one another, against another individual or group.

Spontaneous Anger

A sudden and intense emotional response of anger that arises unexpectedly, often triggered by a perceived wrong or injustice.

Type A Behaviour

A pattern of behavior characterized by competitiveness, ambition, impatience, aggressiveness, and a fast-paced lifestyle, often linked to stress and heart disease.