Which Two Factors Determine Which Call Will Be Routed Via

question 1

Multiple Choice

Which two factors determine which call will be routed via the "Last Agent" element? (Choose two.)

• A) If the Caller know the extension number of the Agent
• B) How long ago the agent spoke to the caller
• C) Minimum contact time during the last conversation with the agent
• D) The Last Agent available in the group
• E) If the Customer in is the Agents personal contacts list

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Definitions:

Sulfide Minerals

Minerals composed of sulfur combined with a metal or semimetal, often associated with the formation of ores.

Impermeable Rocks

Rocks that do not allow water to pass through them due to lack of porosity or permeability.

Deep Canyon

A steep-sided valley typically eroded by a river over geologic time scales, characterized by its significant depth.

Reservoir

A natural or artificial place where water is collected and stored for use, especially water for supplying a community, irrigating land, furnishing power, or supporting aquatic life.