In the IPOCC Installation Folder, There Is a Task Flow

question 5

Multiple Choice

In the IPOCC installation folder, there is a Task flow examples folder. In this folder there are examples for call routing which you can import, edit and use. In which two places can they be used? (Chose two.)

• A) Task flow editor
• B) Topic information
• C) Agent Profiles
• D) IVR editor
• E) Address Book

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Definitions:

Diathesis

A predisposition or vulnerability to developing a disorder or disease, often influenced by genetics and environmental factors.

Stress

A physical or psychological response to internal or external demands or pressures.

Etiology

The study of the causes or origins of diseases or disorders.

Abnormal Psychology

The study of psychological disorders and unusual patterns of behavior, emotion, and thought.