Which Properties of the Call Center Must Be Configured So

question 10

Multiple Choice

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD) ?

• A) Hunt groups are set to be skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.
• B) Hunt groups are set to be skill hunt groups if the ACD is set to yes, and Expert Agent Selection is set to yes.
• C) Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes.
• D) Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no.

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