Which One of the Following Is the BEST Description of a Service

question 184

Multiple Choice

Which one of the following is the BEST description of a service request?

• A) A request from a user for information, advice or for a standard change
• B) Anything that the customer wants and is prepared to pay for
• C) Any request or demand that is entered by a user via a self-help web-based interface
• D) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting

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Definitions:

Authoritarian Manager

A management style characterized by individual control over all decisions with little input from group members.

Task Clarity

The extent to which the objectives, goals, and requirements of a specific task are clearly understood by those expected to perform it.

Role Definition

The clarification of an employee's or individual's job responsibilities, expectations, and duties within an organization or group.

Innovate

To innovate means to introduce new methods, ideas, or products; the act of creating something original and more effective.