Which of the Following Is the BEST Description of a Service-Based

question 254

Multiple Choice

Which of the following is the BEST description of a service-based service level agreement (SLA) ?

• A) The SLA covers one service, for all the customers of that service
• B) The SLA covers an individual customer group for all services they use
• C) An SLA that covers all customers for all services
• D) An SLA for a service with no customers

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Definitions:

Consumer Buying Process

A series of steps that consumers undergo when making a purchasing decision, including need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.

Business Markets

Markets where goods and services are sold for purposes other than personal consumption, typically involving transactions between companies.

Behavioral Segmentation

The process of dividing a market into groups based on consumer behaviors and patterns.

Consumer Markets

A sector where businesses sell products or services directly to individuals for private and household use, creating demand for various goods.