In Which of the Following Situations Should a Problem Record

question 400

Multiple Choice

In which of the following situations should a Problem Record be created?

• A) An event indicates that a redundant network segment has failed but it has not impacted any users
• B) An Incident is passed to second-level support
• C) A Technical Management team identifies a permanent resolution to a number of recurring Incidents
• D) Incident Management has found a workaround but needs some assistance in implementing it

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Definitions:

Budget Control

Budget control is a financial management tool used to monitor and regulate the expenses and revenues of an organization or government to prevent overspending.

Nineteenth-century

The period from 1801 to 1900, marked by significant social, economic, and political changes, including the Industrial Revolution and the rise of nationalism.

German Middle Class

Social stratum found in Germany, typically including small business owners, professionals, engineers, and civil servants, characterized by a moderate level of income and education.