What Is an Objective of Event Management

question 460

Multiple Choice

What is an objective of event management?

• A) To maintain user satisfaction with the quality of IT services
• B) To detect changes of state that have significance for management of an IT service
• C) To provide a channel for users to receive standard services that they are expecting
• D) To minimize the impact of incidents due to service failures that cannot be prevented

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Definitions:

Customer Service Rate

A metric that measures how effectively a company or organization serves its customers, often evaluated through feedback and service resolution times.

Average Time

The mean value of a set of times; it represents the central tendency of time data.

Customer

An individual or organization that purchases goods or services from a business.

System

An organized set of components or entities that are interrelated and work together to achieve a particular goal or set of goals.