Which Three Types of Metric Support Continual Service Improvement (CSI)

question 131

Multiple Choice

Which three types of metric support Continual Service Improvement (CSI) activities?

• A) Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
• B) Process metrics, software metrics and financial metrics
• C) Technology metrics, process metrics and service metrics
• D) Service metrics, technology metrics and Key Performance Indicator (KPI) metrics

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Definitions:

Illegal Immigration

The act of migrating into a country in violation of its immigration laws, often sparking complex social and economic debates.

Complementary Inputs

Goods or services that are used together such that the increase in consumption of one results in an increase in consumption of the other.

U.S. Census Bureau

The federal agency responsible for collecting and analyzing data about the American people, economy, and institutions, often used for policy making and research.

Illegal Immigrants

Individuals who enter or reside in a country without the proper authorization or documentation required by law.