What Is the ITIL Guidance Relating to the Closure of Resolved

question 6

Multiple Choice

What is the ITIL guidance relating to the closure of resolved incidents?

• A) Anyone can close an incident once it has been resolved
• B) Only the technician that resolved the incident should close the incident
• C) Only the service desk should close resolved incidents
• D) Only the person who raised the incident should close it once it is resolved

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Definitions:

Major Objective

The primary goal or purpose that an individual, organization, or entity aims to achieve.

Foreign Exchange Markets

Global decentralized or over-the-counter markets for the trading of currencies, enabling currency conversion for international trade and investments.

U.S. Inflation

U.S. Inflation is the rate at which the general level of prices for goods and services is rising, eroding purchasing power, in the United States over time.