Which Is a Reason Why Incident Management Interfaces with Service

question 169

Multiple Choice

Which is a reason why incident management interfaces with service level management?

• A) To ensure that problem records are circulated to all customers
• B) To ensure that the status of faulty configuration items (CI) is recorded
• C) To ensure that incident resolution times are aligned with business needs
• D) To ensure that incident workarounds are acceptable to the customers

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