The Difference Between a Service Level Agreement (SLA) and an Operational

question 189

Multiple Choice

The difference between a Service Level Agreement (SLA) and an Operational Level Agreement (OLA) is that:

• A) An SLA is legally binding, an OLA is a best efforts agreement
• B) An SLA defines the service to be provided, an OLA defines internal support needed to deliver the service
• C) An SLA defines Service Level Requirements, an OLA defines Service Level Targets
• D) An SLA is with an external customer, an OLA is with an internal customer

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Definitions:

Statement of Cash Flows

An accounting statement reflecting how shifts in balance sheet entries and earnings affect cash and cash equivalents, separated into areas of operating, investing, and financing.

Operating Activity

Activities directly related to the primary operations of a company, generating the main source of revenue and expenses.

Liability Section

A portion of the balance sheet that lists a company's obligations and debts, including both current and long-term liabilities.

Accounts Receivable

Accounts receivable are amounts owed to a business by customers for goods or services delivered but not yet paid for.