Which of These Would Fall Outside the Scope of a Typical

question 346

Multiple Choice

Which of these would fall outside the scope of a typical service change management process?

• A) A change to a contract with a supplier
• B) A firmware upgrade to a server that is only used for IT Service Continuity purposes
• C) An urgent need to replace a CPU to restore a service during an incident
• D) A change to a business process that depends on IT Services

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Definitions:

Malpractice

A failure of a professional to meet the standard of care or conduct in their field, often leading to harm or loss.

Negligence

A lack of acting with the diligence an average reasonable person would show under the same conditions.

Professional

A person engaged in a specified activity as one's main occupation rather than as an amateur.

Negligent

Failing to exercise the care that a reasonably prudent person would exhibit under similar circumstances.