Which Process Will Regularly Anal0yse Incident Data to Identify Discernible

question 264

Multiple Choice

Which process will regularly anal0yse incident data to identify discernible trends?

• A) Service level management
• B) Problem management
• C) Change management
• D) Event management

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Definitions:

High-context

A communication style that relies heavily on implicit messages, context, and nonverbal cues for meaning, common in many Eastern cultures.

Nonverbal Information

The use of body language, facial expressions, gestures, posture, and eye contact to convey messages without spoken words.

Explicitly

Stated clearly and in detail, leaving no room for confusion or interpretation.

Androgynous

A blend of masculine and feminine characteristics in a person's appearance, behavior, or identity.