Which Is the Correct Definition of a Customer Facing Service

question 165

Multiple Choice

Which is the correct definition of a customer facing service?

• A) One which directly supports the business processes of customers
• B) A service that cannot be allowed to fail
• C) One which is not covered by a service level agreement
• D) A service not directly used by the business

---

Definitions:

Shift Signal Valves

Hydraulic valves in an automatic transmission that regulate the flow of transmission fluid to engage different gears based on speed and load.

Forward Ratios

The gear ratios in a transmission that provide forward motion, influencing the vehicle's speed and acceleration.

Caterpillar CX28

A model of automatic transmission designed by Caterpillar, specifically developed for use in heavy-duty vehicles and equipment.

Continuously Variable

Describes transmissions that can change seamlessly through an infinite number of effective gear ratios, providing smooth acceleration.