What Is the ITIL Guidance Relating to the Closure of Resolved

question 6

Multiple Choice

What is the ITIL guidance relating to the closure of resolved incidents?

• A) Anyone can close an incident once it has been resolved
• B) Only the technician that resolved the incident should close the incident
• C) Only the service desk should close resolved incidents
• D) Only the person who raised the incident should close it once it is resolved

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Definitions:

Disorganized

Lacking order or systematic arrangement; cluttered and unable to find things or manage tasks effectively.

Paranoid

Characterized by irrational suspicion and mistrust of others, often leading to delusional thinking.

Undifferentiated

Lacking distinctive or unique marks; not specialized or adapted to a particular function or environment.

Dissociative Identity Disorder

Dissociative Identity Disorder is a psychological condition where a person exhibits two or more distinct and alternating personalities, previously known as multiple personality disorder.