A Service Design Package (SDP) Would Normally Be Produced for Which

question 115

Multiple Choice

A Service design package (SDP) would normally be produced for which of the following? 1. A new IT service
2) A major change to an IT service
3) An emergency change to an IT service
4) An IT service retirement

• A) 2, 3 and 4 only
• B) 1, 2 and 4 only
• C) None of the above
• D) All of the above

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Definitions:

Persistence

The continued effort to achieve something despite difficulties, failure, or opposition.

Motivation

Represents the internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role, or subject.

Intrinsic Motivation

The drive to perform activities for their own sake and for the personal rewards they bring, rather than for external rewards.

Extrinsic Motivation

A form of motivation driven by external rewards, such as money, grades, or recognition, rather than by inherent interest in the activity itself.