Which Process Is Responsible for Eliminating Recurring Incidents and Minimizing

question 335

Multiple Choice

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

• A) Service level management
• B) Problem management
• C) Change management
• D) Event management

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Definitions:

Trait Model

A framework for understanding personality that focuses on identifying and measuring specific qualities individuals possess.

Autocratic

A leadership style characterized by individual control over all decisions and little input from team members, often leading to a clear, authoritarian decision-making process.

Consultative

A style or approach that involves seeking input, feedback, or expertise from others before making decisions or implementing changes.

Group Decisions

Determinations made collectively by multiple individuals, often leading to outcomes that reflect the group's consensus or majority.