Which of the Following Should Be Documented in an Incident

question 72

Multiple Choice

Which of the following should be documented in an incident model? 1. Details of the service level agreement (SLA) pertaining to the incident
2) Chronological order of steps to resolve the incident

• A) 1 only
• B) 2 only
• C) Both of the above
• D) Neither of the above

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Definitions:

Complementary Skills

Abilities or competencies that enhance or complete each other when combined.

Organizational Setting

Organizational setting refers to the physical and social environment of a business or institution, including its culture, structure, and operational dynamics.

Common Purpose

A shared goal or objective that unites a group of people or an organization.

Ethnocentrism

The belief that one's own culture, nation, or ethnicity is superior to others, often leading to judgment of other cultures based on one's own cultural standards.