Service Design Emphasizes the Importance of the "Four Ps

question 21

Multiple Choice

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

• A) Profit
• B) Preparation
• C) Products
• D) Potential

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Definitions:

Conception

The moment when a sperm fertilizes an egg, marking the beginning of pregnancy.

Acquisition

The process of learning or developing a skill, habit, or quality.

Norms

Shared expectations or rules within a social group that guide behavior and indicate what is considered appropriate or acceptable.

Society

A community of people living together in a more or less organized way, establishing norms and institutions that define the collective social behavior.