What BEST Describes the Value of Continual Service Improvement to the Business

question 374

Multiple Choice

What BEST describes the value of continual service improvement to the business?

• A) It supports the creation of a portfolio of quantified services
• B) It results in gradual improvement in cost effectiveness
• C) It improves governance by building controls into service designs
• D) It provides quick and effective access to standard services

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Definitions:

Activities

Tasks or actions undertaken as part of a learning process to reinforce skills or concepts.

Vertical Transfer

The application or generalization of skills, knowledge, or attitudes acquired in a learning situation to a different context that requires higher-order understanding or performance.

Horizontal Transfer

The movement or sharing of skills, knowledge, or technologies across different departments or units within the same organizational level.

Organizational Performance

A measure of how well an organization achieves its goals and objectives, often evaluated through financial, operational, and strategic metrics.