Can Service Operation Improve Efficiency in the Business Operation by Automating

question 375

Multiple Choice

Can service operation improve efficiency in the business operation by automating common routines?

• A) No, automating common routines improves effectiveness but not efficiency
• B) Yes, through automating common routines and introducing the service knowledge management System (SKMS)
• C) Yes, through automating common routines, more productive work can be carried out
• D) No, automating common routines only results in preventing common problems

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Definitions:

Dispute Resolution

The process of resolving disputes between parties through negotiation, mediation, arbitration, or legal actions.

Jurisdictional Dispute

A disagreement over which legal authority or court has the right to hear and decide a case.

Unfair Labour Practice

Actions by employers or unions that violate employees' rights or the laws governing labor relations.

Threatens

Communicating an intention to cause harm or disadvantage to someone in order to compel action or inaction.