Which Service Catalogue View Is Considered Beneficial When Constructing the Relationship

question 121

Multiple Choice

Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

• A) Service-based SLA view
• B) Wholesale customer view
• C) Retail customer view
• D) Supporting services view

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Definitions:

Tracheostomy Tube

A tube inserted through a surgically created hole in the front of the neck and into the trachea (windpipe) to facilitate breathing.

Standard Precautions

A set of infection control practices used to prevent transmission of diseases that can be acquired by contact with blood, body fluids, non-intact skin, and mucous membranes.

Surgical Asepsis

A sterile technique aimed at eliminating all microorganisms from an area, particularly important in surgical procedures.

Urinary Catheter

A tube inserted into the bladder through the urethra to drain urine from the body when normal urination is not possible.