Which Practice Owns and Manages Issues, Queries and Requests from Users

question 120

Multiple Choice

Which practice owns and manages issues, queries and requests from users?

• A) Incident management
• B) Service desk
• C) Change control
• D) Problem management

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Definitions:

Dividends

Payments made by a corporation to its shareholder members, usually derived from company profits.

Services

Intangible products provided to consumers, such as healthcare, education, banking, and entertainment, which do not result in the ownership of any physical goods.

Basic Resources

The fundamental inputs used for production, including land, labor, capital, and entrepreneurship.

Entrepreneurial Ability

This refers to the skills and qualities that enable an individual to identify business opportunities, start, develop, and manage a business successfully.