Which Is a Purpose of the 'Service Level Management' Practice

question 162

Multiple Choice

Which is a purpose of the 'service level management' practice?

• A) To establish and nurture the links between the organization and its stakeholders
• B) To ensure that the organization's suppliers and their performance are managed appropriately
• C) To set clear business-based targets for service levels
• D) To support the agreed quality of a service handling all agreed, user-initiated service requests

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Definitions:

Assignee

An individual or entity to whom rights or interests have been transferred by another party.

Statutory Assignment

An assignment that meets certain qualifications and under which the assignee can enforce a claim directly without involving the assignor.

Perished

Refers to goods or property that has been destroyed or has deteriorated to the point where it is no longer usable or valuable.

Lumber

Processed wood used for building and construction purposes.