Which Statement About the Automation of Service Requests Is CORRECT

question 65

Multiple Choice

Which statement about the automation of service requests is CORRECT ?

• A) Service requests that cannot be automated should be handled as incidents
• B) Service requests and their fulfillment should be automated as much as possible
• C) Service requests that cannot be automated should be handled as problems
• D) Service requests and their fulfillment should be carried out by service desk staff without automation

Understand the cognitive biases and their effects on perception and decision-making.

Recognize the organization of memory about people by specific categorizations.

Understand the distinction between memory-based judgments and on-line impression formation.

Explore the effects of affect and emotion on social cognition and memory.

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Definitions:

Memory Chips

Electronic components that store data and code for quick access by the computer's processor.

Video Card

A computer hardware component that generates and outputs images to a display; also known as a graphics card.

Desktop Publishing

The use of computers and software to design and produce documents that combine text and graphics.

Adobe InDesign

A desktop publishing and typesetting software application used for creating works such as posters, flyers, brochures, magazines, newspapers, and books.