Which Should Be Handled by 'Service Request Management

question 184

Multiple Choice

Which should be handled by 'service request management'?

• A) A request to implement a security patch
• B) A request to provide a laptop
• C) A request to resolve an error in a service
• D) A request to change a target in a service level agreement

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Definitions:

Proposal Preparation

The process of creating a document that outlines a plan or suggestion for a project, including objectives and methods.

Cognitive Dissonance

A psychological discomfort experienced when holding conflicting cognitions (e.g., beliefs, attitudes, or values), leading to a motivation to reduce the inconsistency.

Contradictory Attitudes

Holding conflicting or opposing views towards an object, person, or situation simultaneously.

Same Object

refers to an identical item or entity being considered or discussed, emphasizing the lack of difference or distinction between them.