Which Practice Uses Techniques Such as SWOT Analysis, Balanced Scorecard

question 123

Multiple Choice

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

• A) Incident management
• B) Problem management
• C) Continual improvement
• D) Service request management

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Definitions:

Assault

A deliberate action taken by an individual that causes someone else to fear an immediate harmful or unpleasant interaction.

Provoked

A response or reaction that is elicited due to the actions or behavior of another; it often refers to being incited to anger or retaliation.

Defamation

The act of communicating false statements about a person that injure the reputation of that person.

Libel

A written defamation which unfairly tarnishes the reputation of a person or entity.