Which Three Fields Are Used in Defining a CSQ in Cisco

question 77

Multiple Choice

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

• A) Agent Name
• B) WrapUp Time
• C) Service Level
• D) Overflow CSQ
• E) Automatic Work
• F) CCX Application

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Definitions:

Leadership Perception

How followers, team members, or colleagues view or interpret the attributes, behaviors, and effectiveness of a leader.

Frame Vision

The ability to conceptualize and communicate a compelling view or perspective that orients and inspires others towards a common goal.

Transformational Leaders

Leaders who inspire and motivate followers to achieve extraordinary outcomes and in the process develop their own leadership capacity.

Gender

The range of characteristics pertaining to, and differentiating between, masculinity and femininity, often constructed socially and culturally.