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Which Option Can Perform Call Progress Analysis in Outbound IVR

question 19

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Which option can perform Call Progress Analysis in outbound IVR?


Definitions:

Context-dependent Memory

Context-dependent memory refers to the improved recall of specific information when the context present at encoding and retrieval of the information is the same.

Memory Reconsolidation

The process by which previously consolidated memories are recalled and then stored again for long-term memory.

Negative Memories

Recollections of past events that evoke negative emotions.

Context-dependent Memory

The phenomenon whereby information is more easily recalled when the context present at encoding and retrieval is the same.

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