An Organization Wants to Collect an Account Number from a Customer

question 89

Multiple Choice

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record. Which product provides these capabilities at the lowest cost?

• A) Cisco Unified IP IVR
• B) Cisco Unified CCX Standard
• C) Cisco Unified CCX Enterprise
• D) Cisco Unified CCX Premium
• E) Cisco Unified CCX Enhanced

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Definitions:

MACRS

Modified Accelerated Cost Recovery System, a method of depreciation used for tax purposes in the United States to recover the cost of tangible property over its useful life.

Cost of Capital

The average rate of return a company must pay to its security holders to fund its assets, integrating the cost of debt and equity.

Incremental Cash Flows

The additional cash flow from taking on a new project, considered essential for analysis in capital budgeting.

Sunk Costs

Costs that have already been incurred and cannot be recovered or altered, not affecting future business decisions.