Which Two Features Does Cisco Finesse Provide as an Out-Of-The-Box

question 15

Multiple Choice

Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

• A) desktop for third-party ACD
• B) phonebooks and workflows
• C) content sharing gadget
• D) basic call control (answer, hold, retrieve, end, and make call)
• E) agent historical reports

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Definitions:

Nominal Rate

The advertised or stated interest rate on a loan or investment, not accounting for compounding or inflation.

Compounded Monthly

A method of calculating interest where accrued interest is added to the principal sum of a loan or deposit each month.

Periodic Rate

The interest rate for a specific period, often rephrased as the interest rate applicable over regular intervals such as monthly or quarterly.

Effective Interest Rate

The real rate of interest earned or paid on an investment or loan, taking into account the effect of compounding.