Which Two System Responses Are Valid If the Cisco UCCE

question 12

Multiple Choice

Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)

• A) The Cisco Finesse server automatically signs the agent out of the system
• B) The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group
• C) Agents continue to have access to historical reports
• D) The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
• E) The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality

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