Which Two ICM Scripting Nodes Support Dynamic Setting? (Choose Two

question 44

Multiple Choice

Which two ICM scripting nodes support dynamic setting? (Choose two.)

• A) Percent Allocation
• B) Precision Queue
• C) Skill Group
• D) Peripheral gateway
• E) Call Type

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Definitions:

Problem Solve

The process of identifying a problem, finding viable solutions, and implementing them effectively.

Human Methods

Refers to approaches and techniques involving direct human interaction or effort in processes or studies.

Customer Equity

A ratio that compares the financial investments a company puts into gaining and keeping customers to the financial return on those investments.

CRM Program

Customer Relationship Management program; a strategy for managing an organization's interactions with current and potential customers using data analysis about customers' history with a company.