Which Two Resources Can Be Used to Determine the Characteristics

question 17

Multiple Choice

Which two resources can be used to determine the characteristics of a customer's persona? (Choose two.)

• A) social media
• B) past employers
• C) human resources
• D) annual reports
• E) industry peers

Analyze the effectiveness of social norm manipulation in reducing negative behaviors like littering.

Evaluate ethical considerations in the manipulation of norms.

Understand the impact of individual values on ethical thinking and behavior.

Recognize the role of organizational values in shaping employee behavior.

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Definitions:

FLSA

The Fair Labor Standards Act, a U.S. law that establishes minimum wage, overtime pay eligibility, recordkeeping, and child labor standards.

Nonexempt Employee

An employee who is covered by the Fair Labor Standards Act (FLSA) and is eligible for overtime pay for hours worked beyond a standard workweek.

Hourly Paid

A method of compensation based on the number of hours worked.

Salary Basis

A method of compensation where an employee is paid a fixed amount of money on a regular basis, such as weekly or monthly.